FAQ
Frequently Asked Questions
How long is the duration for IT Specialisst Consultant?
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Will I be charged hundreds of dollars because this problem ends up taking half the day to fix?
We can only guess how long it might take to fix a given IT infrastructure problem. But you don’t have to guess how much you will be charged. The price for fixing any tech problem shall not exceed $99.00 per computer or device, no matter how long it takes us.
If we can’t fix the problem, we won’t charge you anything. Call us now to experience the best remote managed IT support services.
When do the charges begin?
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Our initial specialist consultation and technology solutions assessment are
completely free. Charges only begin once our certified technician starts
consultation session for the specific managed IT service support you need and only
after you approve the service. This means you always stay in control of the process
and the cost. We believe in transparent pricing, so there are no hidden fees or
surprise charges at any stage of the support session.
Will I have to do anything technical or difficult on my end?
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Not at all. We make the entire business support process simple and stress-free. The
only thing we may ask you to do is allow a secure remote connection, and our
technician will guide you step-by-step. Once connected, you can sit back and relax
while our specialist consulted handle everything. Most remote IT services require
little to no involvement from your side, making the experience convenient even for
non-technical users.
Will I be able to understand what your Techs are talking about?
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Absolutely. Our IT technicians are trained not only to fix problems but also to
communicate clearly with customers. We avoid complex technical jargon and explain
issues in simple, easy-to-understand language. You wll always know what the problem
is, what solution is being applied, and how to prevent it in the future.
What if you can’t fix my computer problem?
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While we successfully resolve the vast majority of IT issues, there may be rare
cases where a problem cannot be fixed remotely. In such situations, you are fully
protected by our No-Fix, No-Charge Guarantee. If we cannot solve your problem, you
won’t pay anything for our time. Your satisfaction and trust are our top priorities.
What do customers appreciate about IgniteDesks?
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Customers value IgniteDesks for our fast response times, experienced technicians,
and honest service approach. You can directly talk with IT specialists as they focus
on delivering reliable solutions, clear communication, and friendly support. Clients
also appreciate our transparent pricing, patience in answering questions, and
commitment to resolving issues efficiently without unnecessary upselling.
